| |
Help Center |
|
| We're committed to superior customer service. Our dedication to making even the smallest customer feel important. If our online resources have not answered your questions, please feel free to
contact us for a free initial consultation or additional information. |
|
 |
 |
|
|
|
|
|
|
 |
How to place order to mbwebcreator.com and the ordering process flow? [view process flow] |
|
|
 |
|
|
a) |
At mbwebcreator, we carry our job always with "professional and pride". Therefore, in short, we follow simple and standard
|
|
|
|
process-flow in delivering our customer's expectation. |
|
|
|
|
|
|
|
After we receive you order, we will process it immediately. Within 2 working days, we will send you a draft proposal & quotation. |
|
|
|
You can go through the proposal and confirm the quotation by paying 25% of the quotation price as deposit. |
|
|
|
|
|
|
|
If you would like to discuss the content with us, you can always email/call the assigned personnel. |
|
|
|
|
|
|
b) |
A project portal (dot project) username and password will be created for you. Project portal is an online web application thats |
|
|
|
manages all our web projects. |
|
|
|
|
|
|
|
By using project portal you will see our project task list, project Gantt chart, progress and you can assign tasks, requests and see |
|
|
|
progress of your web site. |
|
|
|
|
|
|
|
The design will be publish to a temporary web site before it is launch |
|
|
|
|
|
|
C) |
Finally, the web site is done, and we will continually support the web site for 4 weeks. Continual support can be arranged, |
|
|
|
and the project portal will not close. |
|
|
|
|
|
|
|
You can still talk to our developers. |
|
|
|
|
|
|
|
Please feel free to contact us, if you can offer more information or require extra help. |
|
|
|
|
|
|
 |
How many days mbwebcreator.com can prepare a draft proposal and quotation for me? [proposal sample] |
|
|
|
|
|
a) |
We will try our very best to provide you with a draft proposal and quotation within 2 business days. |
|
|
|
|
|
|
b) |
We will quote you the best price to deliver your requirements. We respect that every project is unique and requirement is different |
|
|
|
and has to be different in order for you to win competition. Therefore, it is not fair and justifies publishing a fixed price here for |
|
|
|
potentially wide range of different requirement. |
|
|
|
|
|
|
|
But, rest assured, we will match your requirement details into project specification and determine the amount of works |
|
|
|
time and resources (knowledge, skill and experience of the project team) required and then submit our best quotation accordingly |
|
|
|
for your review and approval. Please do not hesitate to contact us for a free initial consultation at your own convenience. |
|
|
|
|
|
|
 |
How to pay to mbwebcreator.com? And what is the payment term? |
|
|
|
|
|
a) |
You can check out our payment method at http://www.mbwebcreator.com/payment.php |
|
|
|
|
|
|
b) |
The payment term is 25% deposit, 50% during design progress, 25% when launch. |
|
|
|
|
|
|
c) |
Our standard payment policy requires 50% deposit upon confirmation of order as a commitment of work. Then, remaining 50% is |
| |
|
|
payable upon final delivery of project. |
|
|
|
|
|
|
|
However, for high value project, we do consider more favourable payment terms to our customer. If you want to enjoy this, |
|
|
|
please indicate it during you initial consultation with our team. |
|
|
|
|
|
|
|
Don't worry, it is our standard practice to details the payment terms in the final quotation that we submit to our customer for |
| |
|
|
approval prior to project start. |
|
|
|
|
|
|
 |
What warranty do I get after I place order to mbwebcreator.com? |
|
|
|
|
|
a) |
The deposit of 25% is very low risk. |
|
|
|
|
|
|
b) |
You can always talk to us from our project portal, and monitor the progress and every minor updates. |
|
|
|
|
|
|
c) |
1 month maintenance will be provided free to you. |
|
|
|
|
|
|
d) |
Our company is developing web site for public listed company in Malaysia, the support are strong and we confident that |
|
|
|
we can fulfill your requirements. |
|
|
|
|
|
|
 |
|
|
|
|
|
a) |
Our customer can always talk to us from our project portal, call us or email us. |
|
|
|
|
|
|
b) |
Our customer can monitor the progress and every minor updates easily from project portal. |
|
|
|
|
|
 |
How to place order to mbwebcreator.com and the ordering process flow? |
|
|
|
|
|
|
|
|
|
a) |
However, we are providing a lot of after sales service such as full time support for customer's web site, including graphic, |
|
|
|
design, text, web application updates. |
|
|
|
|
|
|
b) |
Our customer can monitor the progress and every minor updates easily from project portal. |
|
|
|
|
|
|
c) |
We are providing full support for one of the ISP (internet service provider) in Malaysia |
|
|
|
|
|
 |
Can mbwebcreator.com help me develop, install, integrate a new system to my existing web site? |
|
|
|
|
|
|
|
|
|
a) |
Sure, this is one of our premium services to our customer. |
|
|
|
|
|
|
a) |
Please feel free to fill in the online order form or contact us for details. |
|
